Welcome to **Pulse** (also known as **Wellness OS**) support. Quick answers to common questions below.
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## 📱 Getting Started
### How do I start?
1. Download the App from the App Store
2. Complete onboarding (a few quick questions)
3. Pick the coaches you want — Sleep, Mind, Fitness, Nutrition, Water, Fasting
4. Open any coach and log your first entry
### What are the six coaches?
The App gives you six AI-powered coaches in one place:
- **Sleep** — track nights, find what disrupts your sleep
- **Mind** — log mood, anxiety, and triggers
- **Fitness** — log workouts (exercises, sets, reps, weight)
- **Nutrition** — log meals and macros
- **Water** — track hydration
- **Fasting** — track fasting windows
Each coach has four tabs: **Track** (log) · **Insights** (see patterns) · **Actions** (what to do) · **Coach** (chat).
### What is the Wellness Score?
A single number from 0–100 that summarizes how all your coaches are doing today. It updates whenever you log new data.
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## ✍️ Logging
### How do I log a meal, workout, or sleep?
Three ways:
1. **Tap** — open a coach, tap the fields
2. **Voice** — tap the mic and just speak. Transcription is done **on your device**, audio is never uploaded
3. **Camera** — tap the camera in Nutrition, photograph your meal, AI extracts the food and macros
### My voice or camera log got something wrong
Tap any field in the result screen to edit it before saving. The AI is a starting point, not the final word.
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## 💬 AI Coaching & Chat
### How does the AI coaching work?
Each coach uses AI (OpenAI, Anthropic, Google Gemini) to generate insights, daily actions, and chat responses based on what you've logged. We never train the AI on your data.
### Why does the Coach sometimes give weird advice?
AI can be wrong. Use your own judgment, and always consult a healthcare provider before making real changes to diet, exercise, sleep, or mental wellness routines.
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## 🔔 Notifications
### How do I enable reminders?
1. Settings → Notifications → Allow when iOS prompts
2. Reminders are scheduled automatically per coach based on your routine
### I'm not getting reminders. What now?
- iOS Settings → Pulse → Notifications → **Allow Notifications** = ON
- Make sure Focus / Do Not Disturb isn't blocking the App
- Restart the App
### Can I turn off email alerts?
Yes — Settings → Notifications → toggle them off.
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## ⚙️ Settings
### How do I update my profile (height, weight, goals)?
Settings → Personalize → edit any field. Coaches re-personalize automatically.
### Can I use the App without subscribing?
Yes. Core logging and tracking are free. Premium unlocks advanced insights and analyses across all six coaches.
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## 💎 Premium & Billing
### What does Premium include?
Full access to advanced insights, deeper coach analyses, higher AI chat limits, and other features listed at the time of purchase.
### What plans are available?
Weekly, monthly, and yearly auto-renewing subscriptions. A free trial may be offered for some plans.
### How do I cancel?
iOS Settings → [Your Name] → Subscriptions → Pulse → Cancel.
You keep Premium until the end of the current billing period. **No refunds for the current period** — refunds are handled by Apple at reportaproblem.apple.com.
### When does it renew?
Automatically, 24 hours before the period ends, unless you cancel.
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## 🛠️ Troubleshooting
### The App crashed or feels stuck
1. Force close (swipe up in App Switcher)
2. Reopen the App
3. Restart your iPhone
4. Update to the latest iOS
5. Reinstall (your data syncs back from the cloud)
### My scores or charts look wrong
Pull to refresh on the Home screen. If still wrong, log out and back in via Settings.
### Voice or camera isn't working
Voice needs a couple of seconds to start listening — tap and hold a moment longer. Camera needs Camera permission: iOS Settings → Pulse → Camera = ON.
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## 🔒 Privacy & Safety
### Does the App track my location?
**No.** No GPS, no location data.
### What data does the App collect?
Only what's needed to personalize your coaches:
- Profile (name, age, gender, height, weight)
- Your wellness logs across the six coaches
- Anonymous usage analytics
- Subscription state
See the full [Privacy Policy](<https://grey-entree-512.notion.site/Pulse-Privacy-Policy-8c3ae034b2524fd881557f4d7e28ad8b>).
### Is the App a medical device?
**No.** The App is for general wellness only. It is **not** medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical concerns.
### How do I delete my account?
Email [[email protected]](<mailto:[email protected]>) with the subject "Delete my account" and include your Device ID (Settings → About). We delete within 30 days.
### Can I export my data?
Yes — email support and we'll send you a copy.
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## 📧 Contact
**Email:** [[email protected]](<mailto:[email protected]>)
**Response time:** 24–72 hours
Include:
- iOS version
- App version (Settings → About)
- What you tried
- Screenshots if useful
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## 📄 Legal
- [Privacy Policy](<https://grey-entree-512.notion.site/Pulse-Privacy-Policy-8c3ae034b2524fd881557f4d7e28ad8b>)
- [Terms & Conditions](<https://grey-entree-512.notion.site/Pulse-Terms-and-Conditions-2f24abc1b14480d4b638ce4aa4d80c72>)
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