Effective Date: July 16, 2026
Last Updated: August 21, 2026

These Terms of Use ("Terms") govern your use of Aeris ("the App," "we," "our," "us"), a quit-vaping companion app for iOS distributed via the Apple App Store.

BY DOWNLOADING OR USING THE APP, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE APP.

1. Who Can Use This App
1.1 Eligibility
The App is intended for existing nicotine users who want to quit, cut down, or track their vaping. You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and old enough to form a binding contract. The App is not directed to children and must not be used by anyone below this age.

1.2 Your Responsibilities
You are responsible for the accuracy of the information you enter, for keeping your device secure, and for using the App in compliance with these Terms and applicable law.

2. What We Provide
2.1 Core Features
Craving, puff, and slip tracking with streaks, milestones, and money-saved estimates
A personalized quit plan generated from your onboarding answers
SOS craving-rescue tools (breathing exercises, games, and AI-generated insights)
An in-app companion with AI-generated encouragement
Optional Buddy matching and one-to-one chat with another user on a similar journey
Optional local reminders and milestone notifications
Availability in multiple languages
2.2 Premium Features
Some features require a paid Aeris Premium subscription (see Section 6). Which features are free, which require Premium, and the prices offered may change over time.

2.3 Feature Changes & Availability
We may add, change, or remove features at any time. We aim for high availability but do not guarantee the App will always be available, uninterrupted, or error-free. AI-generated content and buddy messaging depend on third-party providers and network conditions, and may occasionally be delayed or unavailable.

3. No Medical Guarantee — Important Disclaimers
3.1 Not a Medical Device or Treatment
THE APP IS NOT A MEDICAL DEVICE, AN APPROVED NICOTINE-CESSATION THERAPY, OR A HEALTHCARE SERVICE. It is a motivational and habit-tracking companion. Nothing in the App is medical advice, diagnosis, or treatment.

3.2 AI Content Disclaimer
Plans, insights, whispers, companion messages, and other content are generated by artificial intelligence from the information you provide. AI content can be imperfect, generic, or wrong. It is for motivation and general information only — never rely on it for medical decisions. We apply automated safeguards to this content, but they are best-effort and cannot catch everything.

3.3 Your Health Is Your Responsibility
Quitting nicotine can involve withdrawal symptoms. Consult a qualified healthcare professional about the right cessation approach for you, especially if you are pregnant, have a heart condition, a mental health condition, or any condition affected by nicotine.

If you experience a medical or mental health emergency, contact emergency services immediately — do not rely on the App. Where the App detects language suggesting self-harm it will show crisis-support resources instead of an AI reply. This is an automated convenience only. It is not monitoring, screening, counselling, or an intervention service, it may not detect every case, and it must never be relied upon in an emergency.

3.4 Estimates Are Estimates
Money-saved, puffs-avoided, nicotine, dependence, and health-recovery figures are estimates computed from your own inputs and published averages. They are illustrative, not guarantees.

4. Buddy Feature & User Content
4.1 What It Is
The optional Buddy feature matches you with another Aeris user for mutual encouragement via one-to-one chat. Your display name, quit method, progress stats, and coarse country or region are visible to potential buddies. Your device identifier is never shared with other users.

Before you can send or receive anything, you must agree to the community rules in Section 4.3. Buddy is never enabled without your action.

4.2 Your Content
You retain ownership of the messages and text you submit. You grant us a limited, worldwide, royalty-free license to store, transmit, display, and screen that content solely to operate and protect the App — for example, delivering your messages to your buddy and checking content for abuse.

4.3 Rules of Conduct — Zero Tolerance
When using buddy chat, and the App generally, you must NOT:

Harass, threaten, abuse, bully, or demean anyone
Send sexual, hateful, violent, or otherwise objectionable content
Promote or sell vaping, tobacco, nicotine, or other products
Spam, advertise, or solicit
Share anyone's personal information without consent, or ask a buddy for personal or financial details
Impersonate others or misrepresent yourself
Attempt to contact, groom, or harm a minor in any way
We operate a zero-tolerance policy for abusive content and abusive users.

4.4 Moderation & Safety
Messages and display names are screened automatically for abusive content, and content that violates these rules may be refused. You can report or block any buddy at any time from within the chat; reporting sends the conversation to us for review and blocks that person from contacting you immediately.

We review reports and aim to act within 24 hours, which may include removing content and suspending or permanently removing the reported user, at our sole discretion, with or without notice. We may also review, remove, or refuse any user content for any reason.

Automated screening is a safeguard, not a guarantee — it cannot catch everything, and you should use your judgement. Do not share sensitive personal data in chat; messages are visible to your matched buddy and cannot be recalled once sent.

5. Personalization and Your Data
Your onboarding answers personalize your plan, insights, and reminders. Providing inaccurate information will produce less useful results. Data handling is governed by our Privacy Policy, which is incorporated into these Terms. Key points: no account or email is required; your data is stored under an anonymous device ID; AI content is generated by sending relevant context to our AI provider; analytics can be disabled in Settings; and you can permanently delete your data at any time via Settings → Delete my data.

6. Subscriptions & Payments
6.1 Apple Billing
All purchases are processed by Apple through your Apple ID. We never receive or store your payment details. Subscription management is provided by RevenueCat on our behalf.

6.2 Plans
Aeris Premium is offered as auto-renewing subscriptions. The plans available, their prices, and any free-trial length are supplied by the App Store for your region and are always shown in the App before you confirm a purchase. Prices vary by region and may change; changes apply only to subsequent renewal periods, with the notice and consent Apple requires.

6.3 Free Trial
A plan may include a free trial where one is offered to you. Its length is shown in the App and on Apple's purchase sheet before you confirm.

Unless you cancel at least 24 hours before the trial ends, the subscription starts automatically and your Apple ID is charged at the price shown. Apple's rules apply: eligibility is limited to one introductory offer per subscription group per Apple ID, so if you have used one before, no trial is offered and the App will not present one. Any unused portion of a trial is forfeited if you purchase a subscription during the trial period.

6.4 Auto-Renewal & Cancellation
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Cancel any time from Settings → Manage Subscription in the App, or iOS Settings → Apple ID → Subscriptions → Aeris. Deleting the App does NOT cancel a subscription. After cancellation, Premium remains active until the end of the paid period.

6.5 Refunds
Purchases are billed by Apple, and refunds are handled exclusively by Apple under its policies. Request one at <https://reportaproblem.apple.com>. We cannot issue refunds directly.

6.6 Restore
Use Settings → Restore Purchases in the App to re-activate Premium on a new or reinstalled device using the same Apple ID.

7. Acceptable Use
You agree not to:

Reverse engineer, decompile, or tamper with the App or its servers
Access or attempt to access another user's data or account
Abuse, overload, scrape, probe, or disrupt our APIs or infrastructure, or bypass rate limits
Use the App for any unlawful purpose
Circumvent subscription, trial, or feature restrictions
Evade a block, suspension, or removal, including by creating a new identity
Use automated systems to access the App
8. Intellectual Property
The App — including its design, code, companion characters, animations, text, and AI-generated content presented in it — is owned by us or our licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes on Apple-branded devices you own or control, in accordance with the Apple Media Services Terms.

Any feedback or suggestions you send us may be used without obligation or compensation.

9. Disclaimers
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL HELP YOU QUIT VAPING, THAT CONTENT (INCLUDING AI CONTENT) WILL BE ACCURATE, THAT MODERATION WILL DETECT ALL OBJECTIONABLE CONTENT, OR THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. THIRD-PARTY SERVICES ARE OUTSIDE OUR CONTROL AND CARRY THEIR OWN TERMS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS, IN WHICH CASE THEY APPLY ONLY TO THE EXTENT PERMITTED.

10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, OR GOODWILL; (b) WE ARE NOT LIABLE FOR THE CONDUCT OF OTHER USERS, INCLUDING ANYTHING A BUDDY SENDS YOU; AND (c) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US $50.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR DEATH, PERSONAL INJURY, OR FRAUD, AND NOTHING AFFECTS YOUR MANDATORY STATUTORY CONSUMER RIGHTS.

11. Indemnification
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of the App, or content you submit.

12. Termination
You may stop using the App at any time and delete your data via Settings → Delete my data
We may suspend or terminate your access, including buddy features, if you violate these Terms, abuse the service, or where required by law
Sections 3, 4.2, 8–11, and 13 survive termination. Termination does not entitle you to a refund (see Section 6.5)
13. Legal Terms
13.1 Governing Law
These Terms are governed by the laws of the jurisdiction where the developer is located, without regard to conflict-of-law principles. Your local consumer-protection laws may provide additional rights that cannot be waived, and you may be entitled to bring proceedings in your local courts where your law provides for it.

13.2 Disputes — Informal First
Before filing any claim, contact us at [email protected] — most issues can be resolved quickly and informally. Any dispute not resolved informally shall be brought in the courts of the jurisdiction where the developer is located, unless your local law provides otherwise.

13.3 Miscellaneous
If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger or sale. These Terms plus the Privacy Policy are the entire agreement between you and us regarding the App.

13.4 Apple-Specific Terms
These Terms are between you and us, not Apple. Apple has no obligation to provide maintenance or support for the App and is not responsible for any product warranties, claims (including product liability, legal compliance, or intellectual property claims), or investigations related to the App. In case of the App's failure to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist-supporting country, and that you are not on any U.S. Government restricted-party list.

14. Changes to These Terms
We may update these Terms from time to time as the App evolves or as laws require. We will update the "Last Updated" date above, and where a change materially affects your rights we will provide additional notice in the App or on this page before it takes effect. Continued use after an update means you accept the revised Terms.

15. Contact
In-app: Settings → Contact us
Email: [email protected]
Use of the App is also subject to Apple's Licensed Application End User License Agreement.

© 2026 Aeris.