Aeris is your quit-vaping companion: track cravings, beat urges with SOS tools, follow your personalized plan, and watch your body recover — with a companion by your side.

Contact Us
In the app: Settings → Contact support — the fastest way; your message reaches us directly. The form is anonymous and doesn't ask for your email
Email: [email protected] — use this if you'd like a reply
Response time: typically 24–72 hours
We read every message.

Frequently Asked Questions
How do I restore my Premium purchase?
Open Settings → Restore Purchases in the app, signed in with the same Apple ID you used to subscribe. Premium re-activates automatically.

How do I check whether I'm subscribed?
Open Settings and look at the SUBSCRIPTION section. It shows Aeris Premium — Active if your subscription is running, or Free plan if it isn't.

How do I cancel my subscription or free trial?
Subscriptions are billed by Apple and managed in iOS. The quickest route is Settings → Manage Subscription in the app, which takes you straight there. Or:

Open iOS Settings → your Apple ID (top) → Subscriptions
Tap Aeris
Tap Cancel Subscription
Cancel at least 24 hours before your trial or current period ends to avoid the next charge. Deleting the app does not cancel a subscription.

How do I get a refund?
Refunds are handled by Apple. Visit <https://reportaproblem.apple.com>, sign in with your Apple ID, and select the purchase. We can't issue refunds directly, but contact us if you need help with the process.

How do I delete my data?
Open Settings → Delete my data in the app. This permanently erases your profile, logs, plan, and buddy conversations from our servers and your device — no email or account needed. It cannot be undone.

Can I turn off analytics?
Yes. Open Settings → Share app analytics and switch it off. Everything else in the app keeps working exactly as before.

I'm not getting reminders / notifications
Check iOS Settings → Notifications → Aeris and make sure notifications are allowed
In the app, check Settings → Notifications to confirm your reminder windows
Focus modes (Do Not Disturb, Sleep) can silence notifications
All reminders are scheduled on your device — we never send marketing notifications.

How do I change the app language?
Open Settings → Language in the app. Aeris speaks 9 languages: English, Spanish, French, German, Portuguese, Russian, Italian, Japanese, and Korean.

Does Aeris need an account?
No. Aeris works without any sign-up, email, or password. Your progress is tied anonymously to your device and survives reinstalls.

How does the Buddy feature work?
Buddy is optional and matches you with another Aeris user on a similar quit journey for mutual encouragement. Only your chosen display name, quit stats, and coarse country are visible — never your email, your location, or anything that identifies your device.

How do I report or block someone?
Open the chat, tap the ⋯ menu, and choose Report & block. That blocks them from contacting you immediately and sends the conversation to us for review. We aim to act within 24 hours, which can include removing the person from Aeris.

Messages and display names are also screened automatically for abusive content. If something gets through, please report it — that's what keeps Buddy safe.

Where do I find my progress?
The Journey tab shows your streaks, milestones, money saved, and recovery timeline. Today is where you log and check in day to day.

Is Aeris medical advice?
No. Aeris is a motivational companion, not a medical device or cessation therapy. For medical questions about quitting nicotine, talk to a healthcare professional.

In an emergency, contact your local emergency services. If you're struggling with more than vaping, the app will show crisis-support numbers for your country — but please reach out to a real person or a helpline directly.

© 2026 Aeris — [email protected]